Severus' session:
Chapter 1
Gracious behavior
How would others describe you is the core value you need to build yourself.
The good way to build yourself is to become a gracious professional.
Learning to delegate.
Life is reflexive: listen, don't defend, be gracious.
Life or death for effective communication: always choose to respond in a gracious fashion. Reflect a positive response even when you receive negative messages,
Don't bury issues.
Forgive and forgetting past offenses.
Key point:
Part of building relationships is graciously accepting feedback.
Do others as you would have them do to you.
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